ARMED - Student complaints procedures

Content


	Abstract

	This unit considers how higher education institutions can address student complaints effectively. It emphasises the importance of resolving complaints at the point where they arise, and discusses how complaints can be managed satisfactorily as they progress through the institution's complaints procedure.

	Keywords:

	complaints, grievances, appeals, complaints panels, committees, breach of contract, mediation, judicial review

	Documents:

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	Main Author:

	Jan Harris

	Other Author(s):

	Dr Ian Budden

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